FAQ

Those burning questions finally answered.

What is clowder9?

Clowder9 was created by me (Jessica denHeyer) as a way to showcase my design services.

What services do you offer?

I offer consultancy and design services, specifically covering customer experience (CX), user experience (UX) and interface design (UI).

Learn more about what this actually means on my Services page.

What is your job title?

I like to keep things simple around here, so I call myself a Consultant and Designer. I've worn a lot of hats since starting out in 2005 - from Interactive Designer, and Flash Developer, to Art Director and Lead Creative. Fancy job titles aside, I'm a designer at heart.

How experienced are you?

With 20+ years of experience, I've worked as both a full-time employee and freelancer in London, Liverpool, and Berlin, with tech start-ups, international creative agencies, advertising firms, and now offer freelance services.

For a detailed list, check out my Resume.

What days are you available to work with us?

I'm available to work up to four days a week, excluding weekends.

The days of the week that I work can often be booked on a project-by-project basis, giving you more flexibility.

What languages do you speak, besides the language of awesome?

I speak fluent English (mother-tongue) and German (B1). I have clients in the DACH areas, and across the globe. So I'm comfortable working in both German and English.

What tools and equipment do you use?

I use a MacBook Pro hooked up to a Wacom Cintiq 16, alongside a decent set of pencils, a couple of fine line pens, and bleed proof paper.

When it comes to tools, this can change depending on the task at hand. Everyone has their own preference. I often jump between Sketch, Zeplin, Figma, InVision, and Chrome DevTools.

Are you currently available for hire?

My website and LinkedIn profile are regularly updated to let you know when I'm available.

Where are you located?

I live in Berlin, and offer local on-site work as well as remote-work across Europe and beyond. Having my own office space and equipment means remote work is never a problem.

How do I contact you?

It's easy to get in touch. Send an email to [email protected] or contact me via my LinkedIn page.

How do you invoice clients?

I charge hourly and daily rates but this varies depending on the scope and longevity of the project. We will discuss this in detail before project kick-off.

My invoices are in German, with English translations for clients in non-German-speaking parts of the world.

But...Brexit?

My work situation is not affected by Brexit. I can continue to live and work in Europe as I did before (besides some Brexit-related sadness, of course).

Do you like cats?

Yes. In fact the name clowder9 was inspired by cats. A clowder is the name given to a group of cats.

COUGHcrazycatladyCOUGH

How did you create the clowder9 website?

The bulk of the wireframing and design was in Sketch, with Evernote for content writing, Trello for task management, InVision for prototyping, and Adobe Photoshop for non-vector asset creation.

I wanted an easy-to-use CMS, so I built my website on Wordpress with the Semplice theme. I added my own custom CSS and jQuery for all bespoke elements (breadcrumbs, gradient hovers, back-to-top button, etc). Testing was mostly done in Chrome DevTools, with Firefox to check browser-compatibility.

If you'd like to know more, I'll be adding a case study at a later date that delves much deeper in to the whole process.